Case Studies
| Client | |
| Adelaide Strata and Community Management provides strata/community management services in South Australia. The company has been established for over 15 years and its management personnel are proactive within their industry and involved in its development at a National level. | |
| Predicament | |
| Adelaide Strata and Community Management found that their IT expenditure was too high and tended towards a break-fix, reactive model.In 2007, they sought a more reliable, efficient and cost-effective IT management solution. | |
| Solution | |
| Adelaide Strata and Community Management changed IT service providers and engaged Knowledge Plus for IT support, supply of hardware and software maintenance, through a Managed Services Agreement.This action resulted in Adelaide Strata and Community Management reducing their IT spend by several thousand dollars annually, while receiving a much higher level of service.
Additionally, the regular reviews of their system provided through their Knowledge Plus Managed Services Agreement, allow potential issues to be anticipated, thereby minimising the occurrence of IT problems. Their Knowledge Plus Managed Services Agreement delivers cost-effective IT support services that benefit Adelaide Strata and Community Management’s core business operation through providing a reliable, robust system. |
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| Reference | |
| Adelaide Strata Management has a managed services agreement with Knowledge Plus for IT support, supply of hardware and software maintenance.“We find Knowledge Plus professionals approachable, personable and appreciate their genuine interest in our business progress at the monthly reviews of our IT requirements in relation to our business needs. Knowledge Plus provides a comprehensive service that is consistently reliable, but it is their early response and prompt attention to any problems – hallmark of their operation – that sets Knowledge Plus apart from their competition.”
Peter Edwards, Adelaide Strata Management
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