Reliable Security & Support

Apple has a hold on the smart phone market which their competitors are falling over themselves to try to emulate. The fervor over their products and the kind of evangelism they have cultivated is infectious and for good reasons, they know just how to satisfy their customers.

Wouldn’t it be a slam-dunk if you staff could tap into the same kind of customer satisfaction each time you reached for support from your doctor, dentist or insurance agent? And the same rings through when it comes to your business or information technology needs and services.

Many will agree it is especially true for IT — due to the constant onslaught of innovative products and services that often leave many out on a limb when faced with new computing systems,  services and practices.

Why do you need Tech support?

The reason why users raise their SOS flags is when they have questions, concerns and issues. They may have problems logging into their computers, connecting to the network or email boxes. The corporate databases may not be in synch due to yesterday’s power outage from the storm. Or, the video conferencing feature seems to be set up but the audio and video refuses to cooperate.

The more dire situations such as system- or data- corruption, rollback, restore or recovery; major security breaches and network infrastructure or capacity problems are even more urgent and require the undivided attention from specialized support team members.

It is hard to predict with 100% accuracy whether your next IT challenge will be internal or external; with the hardware, software, infrastructure or other related services. Your systems are running a minimal of 40 hours per week and most don’t especially where servers are concerned. More often, they are kept operational 24/7. Even under the most watchful eyes and management, mishaps can and do occur.

And when that happens, you want to know you have the best support team you can rely on to get things back on track. (to link to “Adelaide Strata and Community Management” case study)

Its all about the experience

The outcomes of any successful support experience, be it technical or otherwise, should have the questioner with a solution in hand. The solution may take hours or days to resolve but they should at least have a better understanding of their situation, how it is being tended to and when you can expect things to be up and running.

Whether you are just upgrading your system or already have a stable one in place , there should be no compromises in getting the best IT support to smoothen transitions or resolve concerns for you and your staff.

The quality of your computer IT support will speak volumes in the stable, reliable and consistent systems that make resources available, deliver performances and cater to contingencies you least expect. It is needed to ensure your applications, data, communications and web etc servers facilitates you and your users to work, communicate, connect and collaborate with minimal downtime and maximum productivity.